We take great pride in our Monograms. We make every effort to give you the best monogram possible. All of our monograms are done on commercial monogramming machines which give the absolute best monogram in the industry. Most items are rolled and packaged with a preppy grosgrain ribbon tied around them and neatly placed in a clear bag.
TURN TIME and SHIPPING
Our turn time is usually two weeks on most all of our embroidered items. But please contact us if you have specific questions about a delivery time. We do run longer during a really busy times such as Christmas. Our acrylic items will ship separately. Our items ship mostly with the US Postal Service. You will recieve an email from us with the tracking information (not on acrylic items). You can go to www.USPS.com to track your package. Please know that sometimes the tracking on this site is a day behind. Once the items have shipped, they are out of our hands and any lost packages are the responsibility of the US Postal Service. Please make sure you put the correct address for the best possible shipping outcome. Our packages come in a white poly mailer and will not require a signature. We are just as upset when a package is lost in the mail but unfortunately we can not do anything about it. Please contact your local Post Office.
Due to the personal customization of your monogrammed items, they are not returnable. Please choose carefully when you purchase. We will always correct our mistakes quickly and at no cost to our customers. Occasionally we make mistakes too. We love to talk to our customers about their order. We are here to help! Just Email us through our contact page.
You can return anything that is not monogrammed in unworn condition within 2 weeks. Please contact us at firstname.lastname@example.org and we will give you instructions for shipping the item back to us. You will need to pay the return shipping.
Please contact us if you would like to purchase a larger number of one item. We would love to work with you and offer a group discount. We have great products for teams and sororities. We can also provide custom work for large groups.
CUSTOM LOGO EMBROIDERY
If you need help with your small business and are looking for someone to help you with your company's shirts, jackets, etc. please contact us. We would love to help you and give you a discounted rate for a group order.
We are not in any way affiliated with Lily and do not claim to offer Lily products. We create our own custom designs with our design team - Our Customers:)